Refund Policy

At Olwen, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations. In such cases, we offer a hassle-free return and refund policy.

Return Eligibility

You can initiate a return request within 15 days of receiving the product. To be eligible for a return, the product must be unused, unwashed, and in its original condition with all tags and packaging intact. Items purchased during sale or using a discount coupon code are not eligible for return or refund.

Return Process

To initiate a return, please contact our customer support team at contact@olwen.com. We will guide you through the process and provide you with the necessary details for return shipping. Once we receive the product and confirm its eligibility for return, we will initiate the refund process.

Refund Process

We offer a refund in the original form of payment used during the purchase. The refund amount will be the full product price minus any shipping or handling charges. The refund will be processed within 7 business days of receiving the returned product.