FAQ

How long does it take to receive my order?

Our standard delivery time is 3-5 business days.

Where do you ship?

We offer nationwide shipping. In case we are unable to deliver to your specific pin code, please email us at contact@olwenwear.com.

My tracking information shows that my order has been delivered, but I haven't received it. What should I do?

Please contact us at contact@olwenwear.com for further assistance.

What should I do if I received damaged items?

We apologize for any inconvenience caused. Please email us at contact@olwenwear.com and we will work to resolve the issue promptly.

How do I care for my Olwen clothing?

We recommend following the care instructions on the label of each garment. In general, most of our clothing can be machine washed in cold water and tumble dried on low heat.

Still have questions?

If you have any other questions or concerns, please do not hesitate to contact us at support@olwenwear.com. We are happy to assist you in any way we can.

I am not satisfied with my purchase. What is the process for returns or refunds?

We're sorry to hear that. Please refer to our Returns and Refunds Policy for more information, or email us at contact@olwenwear.com with any further concerns.